Call Recording

Schedule rules and recording parameters for your entire office to deliver better services

Call recording helps businesses to enhance their performance and quality. There are a lot of reasons which require call recording such as to reduce the vulnerability of your company, to keep evidence for law purposes, increasing security, training employees, give employee reviews, verifying data, enhance customer satisfaction and improving call quality. You can record calls of single or all extensions.

Call Recording Scenario

Let’s assume Joe is a new sales agent and you want to assess his sales pitch to a real client. You turn the automatic call recording option for Joe and all his call are recorded then on. You listen to his call and assess his performance. This way you can give him tips or tell him what works and what doesn’t.

VoIP Business Call Recording Benefits


The feature allows you to download and play back the recording anytime you want.


You can save more than hundreds of recordings per account.


Virtual PBX Call recordings are stored in your account for 90 days.


You can download single or multiple recordings for playback.


You can record phone calls anytime you want.


You can record phone calls anytime you want.


You can easily choose the incoming and outgoing calls that you want voice call recorder to record.


You can use the default and custom announcements for calls.


An email is sent to everyone who is enabled for Cloud Call Recording.


You can record conversations from any device.


You can record calls automatically or on-demand.

Frequently asked questions

Once you activated the call recording feature for an extension. Then all the VoIP calls of that extension are recorded. You can enable the feature for a single employee or the whole staff. All the calls recorded can be played back and downloaded whenever you want.

Yes whenever a recorded call is removed from your system, the call log record still exists. If there is a call log record then the recording property will be deleted at that time.

You can record up to 100,000 recordings in your account. The recorded calls then are stored for up to 90 days in your account. You have the choice of downloading and playing back the recordings at any time.

Yes. Administrators can enable automatic call recorder for call queues. But, this option is only available for incoming calls.